Service Level Agreement (SLA) ​

At New Technologies, we understand the importance of reliable and efficient technology for the success of your business. That's why we offer a comprehensive Service Level Agreement (SLA) to ensure that your technology systems are up and running smoothly, 24/7.

We take our SLA commitments seriously, and we are dedicated to providing the highest level of service to our clients. In the unlikely event that we fail to meet our SLA commitments, we will offer a credit to your account as compensation.

Trust us to be your technology partner, and rest assured that your systems are in good hands. Contact us today to learn more about our Service Level Agreement.

Commitments

24/7 support, always there for you .

Response Time

In the event of an issue, our team of experts will respond to your support request within 2 hours.

Resolution Time

Our goal is to resolve any technical issues within 4 hours of receiving your support request


Availability

We guarantee that our hardware and software solutions will have a minimum uptime of 99.9% in any given month..



Data Protection

Your data is important to us, and we will take all necessary measures to ensure its safe and secure storage.

Regular Maintenance

Our team will perform regular maintenance to ensure the optimal performance of your technology systems.

Customer Satisfaction

We are committed to providing the highest level of customer satisfaction and will work to resolve any issues to your complete satisfaction.